Effective Date: July 20, 2025
At CatchOnTVOnline.com, customer satisfaction is our top priority. We stand behind the quality of our IPTV services and strive to ensure a seamless and enjoyable streaming experience. However, if you’re not satisfied with your subscription, we offer a straightforward and fair refund policy.
1. 30-Day Money-Back Guarantee
You may request a full refund within 30 calendar days of your initial purchase. After this period, refund eligibility will be assessed on a case-by-case basis.
2. How to Request a Refund
To initiate a refund request, please contact our support team at:
📧 support@catchontvonline.com
Provide your order number and a brief explanation of your concern. We aim to respond within 24–48 hours.
3. Support-First Approach
If you’re experiencing technical issues, we will first attempt to resolve the problem through support. Refunds may be declined if:
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The issue is minor and solvable
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The user refuses or fails to cooperate with troubleshooting steps
We are committed to ensuring Catchon TV IPTV functions properly for you.
4. Refund Eligibility Conditions
Refunds will not be granted in the following cases:
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Requests made after the 30-day window
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Misuse or violation of our Terms of Service
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Intentional abuse of the refund policy (e.g., repeated refund requests)
5. Refund Process Timeline
If your request is approved, we will process your refund to the original payment method within 3 to 5 business days.
Note: Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
6. Haven’t Received Your Refund Yet?
If more than 7 business days have passed since your refund was approved and you haven’t received it, please contact us at:
📧 support@catchontvonline.com
7. Contact & Support
Our support team is available to assist you 7 days a week. If you have questions about your subscription or our refund policy, don’t hesitate to reach out.
CatchOnTV reserves the right to update this Refund Policy at any time. Please review it periodically for any changes.
